Privacy Policy

Violin Tours and Travels ("we", "us", "our") operates the website maduraitaxibooking.com and provides taxi and travel services in and around Madurai, Tamil Nadu.

This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or booking a service with us, you agree to the practices described in this policy.

Booking information: When you make a booking, we collect your name, mobile number, pick-up and drop locations, travel date and time, and vehicle preference.

Contact form submissions: If you contact us via our website form, we collect your name, email address, phone number, and the content of your message.

WhatsApp and phone enquiries: When you contact us via WhatsApp or phone, we retain your phone number and the details of your enquiry to fulfil your booking.

Website usage data: We use Google Analytics (GA4) and Google Tag Manager to collect anonymised data about how visitors use our website — including pages visited, time spent, device type, and approximate location (city/region level). This data does not identify you personally.

Cookies: Our website uses cookies to enable analytics and to remember your cookie consent preference. See Section 6 for more details.

To confirm and fulfil your taxi booking — including sharing your pick-up details with the assigned driver.

To communicate with you about your booking via phone call, SMS, or WhatsApp.

To respond to enquiries submitted through our contact form or WhatsApp.

To send booking confirmations and trip-related updates.

To improve our website and services using anonymised analytics data.

To comply with legal obligations where required.

We do not use your personal information for unsolicited marketing or promotional messages.

We do not sell, rent, or trade your personal information to any third party.

We share your booking details (name, pick-up location, phone number) with the driver assigned to your trip solely for the purpose of completing the service.

We use Google Analytics and Google Tag Manager, which process anonymised usage data on our behalf. Google's privacy policy applies to data processed by these services.

We may disclose your information if required by law, court order, or government authority.

Booking records (name, phone, trip details) are retained for up to 2 years for accounting and service quality purposes, after which they are securely deleted.

Contact form submissions are retained for up to 6 months.

Anonymised analytics data is retained as per Google Analytics' standard data retention settings (14 months by default).

You may request deletion of your personal data at any time by contacting us (see Section 9).

Our website uses the following types of cookies:

Essential cookies: Required for the website to function correctly. These cannot be disabled.

Analytics cookies: Used by Google Analytics (GA4) to collect anonymised usage statistics. These are only loaded after you give consent via our cookie banner.

Tag Manager cookies: Google Tag Manager is used to manage analytics and conversion tracking scripts. These are also consent-gated.

You can withdraw your consent at any time by clearing your browser cookies and declining consent on your next visit. You can also manage cookies through your browser settings.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

Our website is served over HTTPS. Booking data shared via WhatsApp and phone is handled with care and not stored on unsecured systems.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of data transmitted to our website.

You have the right to request access to the personal information we hold about you.

You have the right to request correction of inaccurate information.

You have the right to request deletion of your personal data, subject to any legal retention obligations.

You have the right to withdraw consent for analytics cookies at any time.

To exercise any of these rights, please contact us using the details in Section 9.

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us:

Violin Tours and Travels, Madurai, Tamil Nadu, India.

Phone / WhatsApp: +91 80151 57700

Website: maduraitaxibooking.com/contact

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date of last update.

Continued use of our website or services after any changes constitutes your acceptance of the revised policy.