Booking Policy

Bookings can be made via our website booking form, by calling +91 80151 57700, or by sending a WhatsApp message to the same number. We are available 24/7 to accept bookings.

When making a booking, please provide: your full name, mobile number, pick-up location and date/time, drop location, number of passengers, and any special requirements (child seat, luggage, etc.).

A booking is confirmed only after you receive an explicit confirmation from Violin Tours and Travels via phone call, WhatsApp message, or SMS. Submitting a booking request or form does not guarantee availability or constitute a confirmed booking.

Upon confirmation, you will receive the driver's name, mobile number, and vehicle registration number. Please save this information for your reference.

We reserve the right to decline any booking at our discretion without providing a reason.

You are responsible for providing accurate pick-up location, drop location, date, time, and passenger count. Any errors in the information provided may result in delays, additional charges, or cancellation of the trip.

If your pick-up or drop location changes after confirmation, please inform us immediately. Route changes may result in a revised fare.

For most bookings, no advance payment is required — you pay the driver in cash or via UPI at the end of the trip.

For multi-day tours, large group bookings (Tempo Traveller, Urbania), or bookings made well in advance, we may request a partial advance payment to secure the booking. This will be communicated at the time of confirmation.

You may modify your booking (change of date, time, or route) by contacting us at least 4 hours before the scheduled pick-up time. Modifications are subject to vehicle and driver availability.

If a modification results in a longer route or different vehicle category, the fare will be revised accordingly.

For airport pick-ups, please provide your flight number at the time of booking. We monitor flight arrivals and adjust the driver's arrival time in case of delays. There is no extra charge for flight delays up to 2 hours.

For airport drops, please allow sufficient time for check-in and security. We recommend booking the taxi at least 3 hours before your flight departure.

Passengers are expected to behave respectfully towards the driver and other passengers. Smoking, consumption of alcohol, and carrying prohibited items are not permitted in the vehicle.

The driver has the right to terminate the trip without refund if a passenger's conduct endangers the safety of the vehicle or other occupants.

We reserve the right to update this Booking Policy at any time. The latest version will always be published on this page.